Shipping & Inspection

Shipping

All orders are shipped via third-party parcel or freight carriers. Shipping rates and delivery options are calculated at checkout through our integrated shipping platform based on the size, weight, and destination of the order. Non-custom orders will ship within 48–72 hours of purchase.

Carrier selection is made at the discretion of The Mosaic Shop to ensure the most efficient and secure delivery method. Once an order leaves our facility, transportation and handling become the responsibility of the carrier.

While every shipment is carefully packaged to protect the material during transit, The Mosaic Shop is not responsible for damage incurred during shipping. Claims related to freight damage are subject to carrier review and approval. The Mosaic Shop will assist customers with properly documented claims.

For a full overview of common freight accessorial fees and carrier policies, visit the WWEX Shipping Resources guide.

Custom orders require an estimated 12-week lead time beginning at the time of purchase. Due to the nature of special-order materials, additional freight charges will apply depending on the size, weight, and destination of the shipment.

LTL Freight Delivery

Larger tile orders may ship via LTL freight. Residential LTL deliveries include residential delivery, a delivery appointment, and lift-gate service to curbside only.

Curbside delivery means the carrier will unload the shipment at street level or the first accessible point at the property. The customer is responsible for moving the material from the delivery point into the home, garage, or jobsite.

If a forklift is available onsite, lift-gate service may not be required. Please contact The Mosaic Shop prior to shipment so the appropriate instructions can be included on the Bill of Lading.

Inside delivery to the threshold of a garage may be available for an additional charge. Please contact orders@themosaicshop.com prior to shipment to discuss availability and pricing.

Delivery & Inspection

It is the customer’s responsibility to inspect all material immediately upon delivery. Upon receipt, please follow these steps in order:

Verify the total number of boxes received against your order confirmation.
Inspect the shipment for visible damage before signing the carrier’s delivery receipt. Any shortages or damage must be clearly noted on the delivery receipt at the time of delivery.
Open all boxes and inspect the material to confirm the order is complete and in acceptable condition prior to installation.

Any damage or shortage must be reported to The Mosaic Shop within 72 hours of receiving the order. Notification must include photos of the packaging and material so we can assist in submitting a claim with the carrier. If damage is not reported within this timeframe, The Mosaic Shop may be unable to assist with freight claims.

Signing the delivery receipt without noting damage confirms the shipment was received in acceptable condition with correct quantities of materials. Material should not be installed if any defects, damage, or discrepancies are visible. Installation of material constitutes acceptance of the product, and no claims will be honored for material that has been cut or installed.

For complete purchase terms, visit our Purchase Terms policy.

Local Pickup

Local pickup is available for customers who prefer to collect their order directly. Pickup appointments can be scheduled once your order is confirmed and ready.

Customers will be notified when their order is prepared for pickup along with scheduling instructions.

All materials must be inspected at the time of pickup. By accepting and removing the order from our facility, the customer confirms that the material has been received in acceptable condition with correct quantities of materials.

Please note that once material leaves our facility, The Mosaic Shop is not responsible for damage incurred during transport.

PICKUP LOCATION

The Mosaic Shop
3876 Mercantile Avenue, Naples, FL 34104